Products listed on our website and in our catalog can be purchased at AREA shops. (For corporate customers, please contact our corporate customer representative.)

For customers who visit our shop, we make a contract and place the order. For orders via phone or email, a contract is sent by mail. The order is placed when we receive the completed form.

AREA products can be customized differently depending on the product category.
Customization details are listed below.
Additional fees may apply for certain customizations. Please feel free to contact us for more information.

• CHAIR
  Available wood types, finishes, and seats differ among chair types.
  The seat height of wooden chairs can be lowered in 1 cm (approx. 0.4 inch) increments, subject to an additional customization fee.
  Designs cannot be changed.

• DINING TABLE
  Wood type, size, and finish can be customized for listed products.
  Custom-made designs are available.

• SOFA
  Can be selected from more than 300 types of fabric and leather.
  Available fabric, leather, wood type, and finish vary between sofa types.
  Size can be customized (some products are excluded).

• COFFEE TABLE
  Wood type, size, and finish can be customized for listed products.
  Custom-made designs are available.

• CABINET / SHELF
  Wood type, size, and finish can be customized for listed products.
  Custom-made designs are available.

• BED
  Wood type, size, and finish can be customized for listed products.
  Custom-made designs are available.

• DOOR
  Custom-made designs are available to match specified opening dimensions.
  After making a contract, a site inspection is conducted prior to product design. We also install the product.

• THE WALL
  Custom-made designs are available to fit in the space for installation.
  After making a contract, a site inspection is conducted prior to product design. We also install the product.

• BALCONY
  Custom-made designs are available to fit in the space for installation.
  After making a contract, a site inspection is conducted prior to product design. We also install the product.

• COORDINATE
  We coordinate various items, including lighting, curtains, blinds, rugs, carpets, and plants, in addition to AREA products.

Payment can be made by cash, credit card, or bank transfer.
Production and shipment will proceed once your payment is confirmed and the transaction is complete.

• A separate shipping fee may apply to each item purchased.
• We ship from our branches in Japan, the United States, and France.
• Shipping availability may vary depending on the destination and the branch handling your order.
• Please contact us by e-mail with your delivery address, and we will confirm whether shipping is available to your region.
• In the event of delays caused by weather conditions, carrier issues, or other circumstances, we will notify you by e-mail or other means.

• Shipments are arranged through our designated shipping partners.
• The shipping partner may vary depending on the destination and the product type.
• We select the most appropriate carrier to ensure safe and reliable delivery.
• If you have a preferred shipping method, please let us know in advance and we will do our best to accommodate your request.

• Delivery time depends on the product and destination.
• Made-to-order items require additional production time before shipping.
• We will notify you once your order is ready to ship.

• Some furniture items may require assembly or installation upon delivery.
• Professional installation services can be arranged upon request, depending on your location and the product type.
• If installation is required, our team or shipping partner will contact you in advance to schedule a convenient time.
• Please feel free to contact us for details or assistance regarding assembly options.

• In the unlikely event that your order is damaged during shipping, please contact us immediately and provide photos of the damaged item and packaging.
• We will work with our shipping partner to resolve the issue and arrange for repair, replacement, or other appropriate action.
• If there are delays caused by weather, customs inspection, or carrier issues, we will inform you promptly by e-mail or other means.
• We sincerely appreciate your understanding in the event of unforeseen shipping circumstances.